Terms & conditions

By accessing https://nilaas.in or purchasing from Nilaas, you agree to these Terms & Conditions and our Privacy, Shipping, and Return policies. If you do not agree, please do not use our website.

Nilaas operates an online store for ladies’ fashion apparel in India. Contact: support@nilaas.in. Address: Nilaas, MLA Road near Police Station, Ambalamukku, Kunnamangalam, Kozhikode, Kerala 673571, India.

Product colours, sizes, and fabrics are described as accurately as possible. Minor variations may occur due to photography, screen settings, or manufacturing batches. All prices are in Indian Rupees (INR) unless stated otherwise and include applicable taxes as shown at checkout. We may update prices or correct errors without prior notice.

An order is an offer to buy. We may accept or decline an order (for example, stock issues, payment failure, or suspected fraud). You will receive an order confirmation email with your Order ID. Order status updates may also be sent by email.

We accept Cash on Delivery (where available) and online payments via Razorpay or other gateways shown at checkout. You are responsible for providing accurate payment details. Online payments are processed securely by our payment partners.

Delivery is handled through courier partners such as Delhivery. Estimated timelines are indicative. Risk of loss passes to you upon delivery to the address provided. Please ensure phone and address details are correct. See our Shipping Policy for details.

Returns, exchanges, refunds, and cancellations are governed by our Return, Refund, and Cancellation policies published on this website. Certain items may be non-returnable if marked as such.

You are responsible for keeping login credentials confidential and for activity under your account. Provide accurate information and update it when it changes.

All content on this site — logos, images, text, and design — belongs to Nilaas or its licensors. You may not copy, resell, or commercially exploit our content without written permission.

To the fullest extent permitted by law, Nilaas is not liable for indirect, incidental, or consequential damages arising from use of the site or products, except where required by applicable consumer protection law in India.

These terms are governed by the laws of India. Courts in Kozhikode, Kerala shall have exclusive jurisdiction, subject to mandatory consumer forum rights.

We may update these terms from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of the site constitutes acceptance of the updated terms.