Privacy policy

We may collect:

• Name, email, phone, and shipping address
• Order history, payment method type (not full card details)
• Account login identifiers (e.g. Firebase Auth)
• Device/browser data and cookies for site performance
• Messages you send via contact or support forms

• Process and deliver orders (including sharing address/phone with couriers such as Delhivery)
• Send order confirmations, shipping updates, and service emails
• Provide customer support and handle returns/refunds
• Improve our website, products, and fraud prevention
• Comply with legal and tax obligations

We do not sell your personal data. We share data only with trusted processors as needed: payment gateways (e.g. Razorpay), courier partners, email/SMS providers, hosting/cloud services, and authorities when legally required.

We use cookies and similar technologies for login sessions, cart preference, analytics, and site functionality. See our Cookie Policy for more detail. You can control cookies via your browser settings.

We use reasonable technical and organisational measures to protect your data. We retain order and account records as required for business, tax, and legal purposes, then delete or anonymise when no longer needed.

Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw marketing consent. Contact support@nilaas.in.

Our store is not directed at children under 18. We do not knowingly collect personal data from minors.

Privacy questions: support@nilaas.in
Nilaas, MLA Road near Police Station, Ambalamukku, Kunnamangalam, Kozhikode, Kerala 673571, India